ORDERING ON THIS WEBSITE
1.This Site accepts orders of up to $3,000. For orders above $3,000 you can purchase your garments by credit card, or payment upfront. Please contact our sales team by e-mail at: firstname.lastname@example.org or by phone at 888.641.4010.
2.We are also happy to accept orders of greater than $1,000 by phone. Please call our sales team at 888.641.4010.
3. Orders of less than $1,000 can only be processed online via this Site.
4. ACCOUNTS: For spas purchases above $5,000, we will be happy to set up a credit account, subject to credit approval.
STOCK SUPPORT: We hold stock in sizes 00-18W for ladies and S-XXL for men. If the size you require is not currently in stock, and you wish to know when it will be available, please contact our sales team by e-mail at email@example.com, and we will email you with information as to when the garments will next be in stock.
LARGER SIZES: Ladies Sizes 20W and over will incur an additional charge of $20.00 per item, a minimum order of 2 garments per style, color and size is required. These items are not held in stock and so lead times may vary. These orders may only be processed by telephone please call our sales team at 888.641.4010.
EMBROIDERY & MONOGRAMS: These are available for orders of above 12 garments. Monograms are available in set fonts and sizes. If you require a logo embroidery we will require a .jpeg of your logo by e-mail. Please note that this service takes 10 business days, and incurs an additional fee per item, there may also be a one-time set-up fee for digitizing your logo depending on size and complexity. Please contact us for further details.
GARMENT CARE AND WARRANTY: Please review the information on care of our garments and our product warranty.
DELIVERY AND SHIPPING:
1. This Site will enable you to purchase garments for delivery within North America. If you are buying from outside North America, please contact us via e-mail at firstname.lastname@example.org or by phone at 888.641.4010 to discuss delivery costs, as these may vary.
2. We aim to ship within 7 business days from the date we receive your order.
3. Delivery is made to the address that you provide on the Site at check-out as your delivery address.
4. You shall pay shipping and handling charges in addition to the quoted item prices, as per our standard shipping and handling charges set out on the Site.
5. You shall notify us in writing (as provided in our Terms and Conditions of business) of any claim for non-delivery of goods within 3 days of the date on which your order was to be delivered. Our liability, if any, in respect of any claim for delivery after the date that is 9 business days after we receive your order, is limited, at our option, to a refund or credit against future purchases of the amount of the shipping charges.
6. You shall notify us in writing (as provided in our Terms and Conditions of business of any claim for damage to goods in transit, delivery of an incorrect (e.g., wrong size, wrong style, etc.) or incomplete order, or defects in goods upon receipt, within 14 days of the date on which your products were received. Our liability, in respect of any claim for damage to goods in transit or defects in goods upon receipt, is limited, at our option, to replacement of the goods or refund of the price of the goods. Our liability, in respect of any claim for an incorrect or incomplete order, is limited, at our option, to completion of an incomplete order, replacement of an incorrect order (upon receipt of the returned merchandise from you), or a full or partial refund.
7. Except as expressly provided in items 5 and 6 above, WE WILL NOT BE LIABLE TO YOU FOR ANY LOSS, EXPENSE OR DAMAGE, WHETHER DIRECT OR INDIRECT, INCLUDING, WITHOUT LIMITATION, SPECIAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOST PROFITS).
8. We utilize third party vendors to ship and deliver goods purchased on our Site. These vendors may make available to you package tracking and other related services and applications. Your use of such services and applications is subject to any applicable terms and conditions of such vendors.
PAYMENT: Your order will need to be paid for by credit or debit card. When you proceed to 'checkout', you will be taken to a secure server to pay. The secure server is operated by a third party vendor, and you will be subject to their terms and conditions for placing an order through their site.
CAN I CHECK THE STATUS OF MY ORDER ONLINE?
You will receive an e-mail letting you know that your order is being processed. However, you can always contact our sales team at email@example.com for more information.
IS IT SAFE FOR ME TO USE MY CREDIT CARD ONLINE?
Our ordering system is completely secure. When you pay by credit card, you are transferred to the server of our third party vendor First Data, where you can enter all your details securely. You will be subject to their terms and conditions for placing an order through their site.
PRICING, FEES AND TAXES: Prices within the catalog or Site are subject to change without notice. All prices are subject to Florida Sales Tax requirements. All orders incur a postage and handling charge that is automatically calculated for you at checkout when ordering on the Site. You shall also pay any and all costs and expenses associated with:
(a) Any special arrangements made at your request in order to expedite delivery;
(b) Re-delivery or re-shipment as a result of inadequate or inaccurate shipping or delivery information provided by you.
RETURNS POLICY: Should you need to return or exchange any unworn, unwashed non-custom stock garments, in exactly the same condition in which they were sent to you, you must do so within 14 days of the delivery date. We recommend that you obtain proof of postage or for any goods that you are returning, as we cannot be held responsible for parcels that fail to arrive. Please allow 21 days for your account to be credited. We charge a handling fee of $25 for returns, and reserve the right to charge an exchange or re-stocking fee on large or multiple exchanges.
DISCOUNTS: Volume discounts are available for large volume orders of at least 100 garments in one style/color. Please contact us for all orders above this amount at 888.641.4010 or email firstname.lastname@example.org.